Enrollment FAQs

Request a Member ID Card

Order Over-the-Counter Supplies

Appoint Representation

File a Grievance

File an Appeal

Submit a Healthcare Claim or Bill

Disenroll from Brand New Day

Find Community Based Resources

Participate in the Rewards Plus Program

Check my Rewards Plus Program balance

Mail Order Rx and Extra Help

Medication Therapy Management Program

Safe Medication Disposal
English | Spanish | Chinese | Korean | Vietnamese

Extra Help to Pay for Prescription Drugs

Prior-Authorization, Coverage Determination, and Exceptions

Prescription Drug Transition Policy

Step Therapy

File an Appeal for Part D Prescription Drugs

Top 3 Money-saving Tips on Prescription Drugs

$0 Copay Drug List

What you should know about opioid pain medications
English | Spanish

Pharmacy

$0 MA Vaccine List

Plan Documents (ANOC, EOC and Summary of Benefits)

Health Education

Medicare Resources

Member Resource Guide 2023 (English) (Spanish)

Multi-Language Interpreter Services

Brand New Day Member Hub

Non-Discrimination Notice

Out-of-Network Coverage Rules

Part C Pre-Authorizations, Organizational Determination, Appeals, and Grievances

Privacy Practices for Protected Health Information (PHI)

Provider/Pharmacy Search

Utilization Management

Medicare Plan Ratings / Medicare STAR Ratings 2023 (English | Spanish | Chinese | Korean | Vietnamese)

Winter Newsletters (English | Spanish | Chinese | Korean | Vietnamese)

Spring Newsletters (English | Spanish | Chinese | Korean | Vietnamese)

Summer Newsletters (English | Spanish | Chinese | Korean | Vietnamese)

Fall Newsletter (English | Spanish | Chinese | Korean | Vietnamese)

Over-the-Counter (OTC) Order Form (2023) (English)

Appeal Form
(English | Spanish | Chinese | Korean | Vietnamese)

Appointment of Representative Form (English | Spanish)

Authorization for Disclosure of Protected Health Information

Enrollment Forms (2023)

Express Scripts Direct Order Forms
(English | Spanish)

Grievance Form
(English | Spanish | Chinese | Korean | Vietnamese)

Authorization Service Request Form (English | Spanish)

Benefit Highlights

2023 Health Risk Assessment (HRA)
(English | Spanish | Chinese | Korean | Vietnamese)