Non-Discrimination Notice

NOTICE OF NON-DISCRIMINATION

Brand New Day complies with Federal and State laws and does not discriminate or exclude on the basis of race, color, national origin, age, mental or physical disability, sex, religion, ancestry, ethnic group identification, medical condition, genetic information, marital status, gender, gender identity,  sexual orientation.

Brand New Day provides free aids and services to people with disabilities to communicate effectively with us, such as: Qualified sign language interpreter and Written information in other formats (large print, audio, accessible electronic formats, other formats). We also provide free language services to people whose primary language is not English, such as: Qualified interpreter and Information in other languages.

If you need these services, contact Brand New Day at 1-866-255-4795 (TTY: 711). Our hours are,8 AM—8 PM, 7 days a week.

TO FILE A GRIEVANCE

If you believe Brand New Day has failed to provide these services or discriminated you on any of the unlawful basis identified above, you can file a grievance by calling, faxing, e-mailing, or mailing a letter to:

Brand New Day
(ATTN: Appeals and Grievances)
PO BOX 93122
Long Beach, CA
90809-9871

Phone: 1-866-255-4795 (TTY: 711)

Fax: 657-400-1217

Email: Complaints@universalcare.com

OFFICE OF CIVIL RIGHTS – CALIFORNIA DEPARTMENT OF HEALTH CARE SERVICES

You can also file a civil rights complaint with the California Department of Health Care Services, Office of Civil Rights by phone, in writing, or electronically:

• By phone: Call 916-440-7370. If you cannot speak or hear well, please call 711
• In writing: Fill out a complaint form or send a letter to:
  
  Deputy Director, Office of Civil Rights
  Department of Health Care Services—Office of Civil Rights
  PO Box 997413, MS 0009
  Sacramento, CA 95899-7413
• Electronically: Send an email to CivilRights@dhcs.ca.gov

OFFICE OF CIVIL RIGHTS – U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES (HHS)

If you believe you were discriminated based on race, color, national origin, sex, age, or disability you can file a civil rights complaint with HHS, Office for Civil Rights by phone, in writing, or electronically:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building Washington D.C. 20201

Phone: 1-800-368-1019, TTY: 1-800-537-7697