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Over-the-Counter Allowance

Information Last Updated: 10/30/2023

Your plan includes a benefit allowance that you can use to purchase approved over-the-counter (OTC) and health-related items. Find a list of approved retailers and items here.

Your OTC allowance is loaded onto an easy-to-use Benefits Mastercard© Prepaid Card from NationsBenefits. NationsBenefits will mail your flex card to you and your funds will be loaded onto it at the beginning of each month or quarter.1 Unused allowance amounts do not carry over to the next frequency period, so be sure to use them before they expire!

Important Links
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How to Purchase Eligible Items

Online in the Benefits Pro portal – Items ship FREE!

Visit NationsBenefits to create your account and get started.
Or download the Benefits Pro app to your smart phone. Search “Benefits Pro” in the App Store or Google Play.

In Stores

Simply swipe your flex card at checkout to pay for your items at approved locations.

By Phone

Call NationsBenefits at the number below to place a phone order.

By Mail

Call NationsBenefits to request an OTC catalog, or view the catalog at the links below.
Simply complete and mail the order form included in the OTC catalog.

View the 2024 OTC Catalog:
English Spanish Chinese Korean Vietnamese

NationsBenefits Contact Information

Phone: 1-877-280-6207
TTY: 711
Hours of Operation: 8 a.m. – 8 p.m., 7 days a week
Language support services are available.

1Allowance amounts and frequency periods (i.e., monthly, quarterly) are dependent on your plan’s benefits. Please refer to your Evidence of Coverage for details. The Benefits Mastercard® Prepaid Card is issued by The Bancorp Bank N.A., Member FDIC, pursuant to license by Mastercard International Incorporated and card can be used for eligible expenses wherever Mastercard is accepted. Mastercard and the circles design is a trademark of Mastercard International Incorporated. Valid only in the U.S. No cash access.

Order Guidelines

  • For delivery, please allow 2 business days from the time your order is placed.
  • Unused benefits will not roll over into the next year.
  • Your order total may not exceed your benefit amount. Unless otherwise required by the plan, members can pay out of pocket if the order total exceeds their benefit amount.
  • Your order total will be applied to the benefit period in which the order is placed.
  • OTC products are intended for member use only to help with a health or medical need.
  • Brand New Day prohibits the use of this benefit to order OTC items for family members or friends.
  • Due to the personal nature of these products, returns are not accepted.
  • Items in the OTC catalog may change throughout the year. For the most up-todate listing of OTC products available, go to
  • Products may not be purchased through any source other than the Brand New Day OTC benefit channels listed above.
  • If you disenroll from Brand New Day, your OTC benefit will automatically terminate.
  • This information is available for free in other languages. Please call our customer service number at 1-877-280-6207, TTY 711, 24/7/365.
  • This information is available in other formats, such as large print and audio.
  • The health information provided in the catalog is general in nature and is not medical advice or a substitute for professional health care.
  • All product and company names are trademarksTM or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

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