Information Last Updated:8/2/2023
You may apply to Medicare for Extra Help with your prescription drug costs. Medicare will review your income level and if you qualify they will give you financial help. They will send you a letter telling you the level of help you qualify for.
They call this financial help a Low Income Subsidy or LIS.
When you go to the pharmacy they will be able to see your LIS level and will know how much to charge you for your prescription drugs.
When we receive your evidence, it is considered the “Best Available Evidence” and we will enter that information into our system and the pharmacy’s system to correct your LIS level. This will help the pharmacy to charge the right amount for your prescriptions.
We can accept the following documents as evidence of your proper co-payment level. These documents can be provided by you as a member of Brand New Day, by your pharmacist, advocate, representative, family member or other individual acting on your behalf, by mail or fax. Any document you submit must show that you were eligible for Medi-Cal Medicaid during a month after June of the previous calendar year:
The following documents are required if you are Institutionalized (long-term care or nursing home). Any document you submit must show that you were eligible for Medi-Cal (Medicaid) during a month after June of the previous calendar year:
If you feel you were already charged incorrectly at the pharmacy, you can file an appeal to request reconsideration. If you would like to file an appeal, please call Brand New Day Customer Service at:
For additional information about Best Available Evidence, click on the following link, which will take you to the Medicare website for Best Available Evidence: