Diabetic Monitoring Supplies

2024 Diabetic Monitoring Supplies

Brand New Day’s preferred glucometers include Abbott meters (Freestyle Lite, Freedom Lite, Insulinx, and Precision Xtra) and Lifescan meter (One Touch Ultra2, Verio (Flex/Reflect)).

As a Brand New Day member, you can receive a FREE Freestyle meter by:

1. Taking your prescription for a FreeStyle meter and strips to your local retail pharmacy
2. Calling Abbott’s diabetes care division toll-free at 1-866-224-8892 with Offer Code L0R5AYOY
3. Signing up at www.choosefreestyle.com with Offer Code L0R5AYOY

If you need a refill of your diabetic supplies, you can use any in-network retail pharmacy. To get current information about Brand New Day’s network pharmacies, in your area, please review the Pharmacy Directory or call our Member Services Department at 1-866-255-4795 or, for TTY users, 711, 7 days a week, 8:00 A.M. to 8:00 P.M. (PT).

Frequently Asked Questions

Yes, your diabetic supplies can be picked up at any in-network retail pharmacy.

No, there will be no cost for your diabetic supplies.

Abbott is the manufacturer of the Freestyle and Precision Xtra meters and test strips.

You can pick up your new Abbott Blood Glucose Meter at any in-network retail pharmacy.

Enclosed with your new meter, you will find a quick reference guide on how to use your new meter. If you would like to speak to a live person, you can either talk to your local pharmacist or call the Abbott Customer Care Team at 1-888-522-5226 available 7 days a week 5:00 A.M. to 5:00 P.M. (PT).

How to ask for an appeal with Brand New Day

Step 1: You, your representative, or your doctor must ask us for an appeal. Your written request must include:

• Your name
• Address
• Member number
• Reasons for appealing
• Whether you want a Standard or Fast Appeal (for a Fast Appeal, explain why you need one).
• Any evidence you want us to review, such as medical records, doctors’ letters (such as a doctor’s supporting statement if you request a fast appeal), or other information that explains why you need the Part B Drug. Call your doctor if you need this information.

If you’re asking for an appeal and missed the deadline, you may ask for an extension and should include your reason for being late.

We recommend keeping a copy of everything you send us for your records.

Step 2: Mail, fax, or deliver your appeal. You can also call us or submit your appeal electronically.

Mailing Address
Brand New Day
P.O. Box 93122
Long Beach, CA 90809
Phone: 1-866-255-4795
Fax: 1-657-400-1217 Website: None
If you ask for a standard appeal by phone, we will send you a letter confirming what you told us.

Phone: 1-866-255-4795
Fax: 1-657-400-1217
TTY Users Call: 711
Website: None

What happens next?

If you ask for an appeal and we continue to deny your request for a Part B Drug, we’ll automatically send your case to an independent reviewer. If the independent reviewer denies your request, the written decision will explain if you have additional appeal rights.

Get help & more information

• Brand New Day Toll Free: 1-877-621-8789 TTY users call: 1-800-899-2114 Hours of Operation: 24 hours a day, 7 days a week (including holidays) or www.expressscripts.com
• 1-800-MEDICARE (1-800-633-4227), 24 hours, 7 days a week. TTY users call: 1-877-486-2048
• Medicare Rights Center: 1-888-HMO-9050
• Elder Care Locator: 1-800-677-1116 or www.eldercare.acl.gov to find help in your community.