Provider Contracting FAQs

How long does the credentialing process typically take?

Credentialing typically takes between 90-120 days from the time a provider roster is received to the time a provider is reviewed at Credentialing Committee. Ensuring a provider’s CAQH profile is updated, that Brand New Day is authorized to access a CAQH profile, and that roster data is submitted accurately will all help reduce processing time.

Provider is no longer with our group or information has changed. How do I notify Brand New Day of any changes, additions, or terminations to an existing contract?

The easiest way to have changes (of any kind) to your provider roster reflected is to re-submit your roster with the relevant changes inputted. For Terms, please ensure you include a “Term Date” in the respective field Provider Roster Change. Please click here to forward this update to our Contracting department.

How do I receive an update on my credentialing status?

If you would like to know the credentialing status of your providers, please email cred@universalcare.com. This email address will be responsive to questions specifically regarding direct provider credentialing status.

When will providers receive confirmation of in-network status?

Providers will receive a letter in the mail when they have passed credentialing. Please note that providers cannot see Brand New Day members until they have passed credentialing and have reached their contract effective date.

When can I start seeing patients?

Providers may start seeing Brand New Day patients after they've been credentialed and have reached their contract effective date.

What if I'm not contracted with Brand New Day?

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