Member Services: 1-866-255-4795 | TTY:711

Call to Enroll: 1-833-698-1049 | TTY:711

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How to Access Care

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Information Last Updated: 3/8/2021

Call your doctor

Be sure to call first; do not go straight to the office, urgent care or ER. Your doctor will assess your symptoms and tell you what to do next.

If you need help reaching a doctor please call Brand New Day. If you cannot reach your doctor, call Teladoc or the Brand New Day Nurse Advice Line.

Here’s how to reach us:

Brand New Day Member Services 1-866-255-4795, TTY 711.

Virtual Care

Call your Primary Care Physician (PCP)

Talk to your PCP by phone. Your PCP’s phone number is on the front side of your Brand New Day ID Card.


Talk to board-certified doctors 24/7 by phone or video call 1-800-835-2362 , TTY 711 or

Brand New Day

Nurse Advice Line. Talk to a nurse 24/7 by phone at 1-888-687-7321, TTY 711

Virtual Care costs to you = $0