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Mail Order Rx and Extra Help

Mail Order Rx and Extra Help

Information Last Updated:10/24/2022

Mail Order RX and Extra Help for Plan Year 2022

Tiers 1 and 6 at $0 copay! If you are filling a prescription for medications on Tier 1 or 6 you will not have a copayment.

Mail Order Savings!

Tiers 2, 3, and 4 Special! Pay for 2 months of a 90-day prescription and get the third month at no extra cost. This applies to members enrolled in one of the Brand New Day “Care Plans” when they use Mail Order to fill their 90-day, Tier 2, Tier 3 or Tier 4 prescription. It is easy to save on prescription drugs with MedImpact Direct!

MedImpact Direct Order Forms

(English | Spanish | Chinese | Korean | Vietnamese)

MedImpact Direct Contact Information

Call: 1-855-873-8739, TTY: 711
Fax: 1-888-873-1773
Hours of Operation: Monday – Friday 5 a.m. – 5 p.m. and Saturdays 6 a.m. – 2 p.m.

90-Day Prescription Supply at Retail Pharmacies

All members are entitled to use Mail Order to save on prescriptions. Mail Order prices are generally lower, but if you prefer picking up medications at the pharmacy, you can request a 90-day supply from your pharmacy and/or physician and receive the prescription at the retail pharmacy. This option is not subject to the Mail Order co-payment savings.

More Savings! Extra Help - from Medicare

You may qualify for Extra Help with your prescription drug costs. If you don’t qualify for Medi-Cal but you have a limited income, you can apply for Extra Help. 

If you qualify for Extra Help, Medicare will pay all or part of your Part D premium and you will have lower copayments at the pharmacy. To learn more click here

Extra Help Contact Information

To apply for Extra Help call or go online:

Brand New Day

Call: 1-866-255-4795; TTY 711
Hours of operation: Monday - Friday, 9 a.m. - 6 p.m.

Social Security Office

Call: 1-800-772-1213; TTY 1-800-325-0778
Hours of operation: Monday - Friday, 7 a.m. - 7 p.m.

Other Ways to Save! Generic vs. Brand Name

Generic medications have the exact same ingredients as the brand name drugs, but you aren’t paying for the “name.” Always ask the pharmacy for generic instead of brand name. Save your money for something special.

Mail Order RX and Extra Help for Plan Year 2023

If you have prescriptions for a long-term condition, getting your drugs through the mail may be an option for you. Brand New Day offers pharmacy mail-order through Express Scripts Home Delivery. You'll receive up to a 90-day supply of your medication through the mail. Enjoy the convenience of having your prescription(s) shipped right to your door without having to visit a local retail pharmacy.
How Do I Set Up Prescriptions with Express Scripts Home Delivery? There are multiple ways to start using the Express Scripts Home Delivery Pharmacy.
  1. E-Prescribing or Fax: The easiest way to enjoy the convenience of home delivery is to ask your provider to request a 90-day prescription(s) electronically to Express Scripts Home Delivery. Your provider can also fax your prescription to Express Scripts — they can call (888) 327-9791 for faxing instructions. (Faxes can only be accepted from a doctor’s office)
  2. Online/Mobile App: Log in to or the Express Scripts Mobile App, and search for any medication that displays the "Transfer to Home Delivery" option. Select the item and click "add to cart". After you add your retail medicine to the cart, complete the checkout process to finalize the transfer to home delivery. Express Scripts will then reach out to your doctor to receive approval.
  3. Phone: Call Express Scripts at the toll-free number on the back of your ID card for assistance in switching to home delivery.
  4. Mail: Complete the mail order form (English) (Spanish) and send to Express Scripts Pharmacy along with prescriptions and payment to the address shown on the form. - Forms coming soon!
Express Scripts Contact Information
Call 1-877-621-8798 or TTY 1-800-899-2114
Hours of Operation 24 hours a day, 7 days a week
Mail Express Scripts
Attn: Medicare Reviews
P.O. Box 66571
St. Louis, Mo
Fax 1-800-837-0959
Whether you are viewing the member website or using the Express Scripts mobile app, you can easily manage your home delivery prescriptions:
• Check order status
• Refill and renew prescriptions
• Check prices and coverage
• Find convenient pharmacies
• View your prescription claims and balances
• Pay your balance using a variety of payment options
• View our therapeutic resource centers for information
• And much more
Questions? Call Express Scripts Mail Order Pharmacy toll free at 800-282-2881 24 hours a day, 7 days per week.

Explore our comprehensive and affordable plans today.

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